Rental Terms and Cancellation Policy

Plain-language terms for every Vanessa Portable Toilets Rental rental. Effective October 20, 2026.

Booking and payment

Orders are paid in full by card when booked. Approved businesses may use net-30 terms after a credit application. The invoice arrives by text and email for e-signature. Prices on the signed invoice are final.

Rental periods

Event rentals cover delivery the business day before the event through pickup the next business day, at one price. Monthly and construction rentals bill every 28 days and renew automatically until you request pickup.

Servicing

Monthly rentals include one service visit per week: pump-out, cleaning and restock. Extra visits are billed per visit. Units must be reachable on service day. A blocked unit may be serviced on the next visit.

Ending a rental

Call or text to request pickup. Billing stops on the day you request pickup. The unit should be unlocked and reachable on pickup day.

Cancellation and changes

Cancel at least 1 business day before scheduled delivery for a full refund. Later cancellations may be charged the delivery cost. Date changes with the same notice are free when units are available.

Placement and access

You choose the spot and confirm the truck can reach it. If a driver cannot deliver because of a locked gate, parked vehicles, low wires or soft ground, a return trip may be charged. We are not responsible for damage to lawns, pavers or driveways on a spot you chose.

Damage and loss

You are responsible for damage beyond normal use, including fire, vandalism, tipping, vehicle strikes, graffiti and theft. Repair or replacement is billed at cost. Lock units placed in public areas.

Permits

You are responsible for any permit or permission needed to place a unit on a street, sidewalk, park or other public property.

Weather

Ice, snow or flooding may delay a delivery, service or pickup. We will contact you and reschedule at the first safe opportunity.

Questions? Call (859) 295-2929.